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Terms and conditions


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Terms & Conditions

By using this website to place an order for goods you confirm your agreement to our terms and conditions, including the Privacy Policy, as set out below:

Site Content
The copyright for the material contained in this website and any trademarks and brands included in that material belongs to Bright Learning Solutions Ltd.
You may download or copy the content and other down-loadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited.
We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.
We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, or content or restrict access to parts or all of the website without notice or liability.
The goods may differ slightly from the images shown.

The Ordering Process
You can browse the products on this website and add the products you wish to purchase to your shopping basket. You may review your shopping basket at any point and revise quantities as well as add or remove items. When you are happy that your shopping basket is complete you can confirm your order and enter your delivery details.
You will then be asked for payment details, which are sent to our secure payment provider for processing.
When your order is confirmed you will be sent an acknowledgement email stating the details of your order. The email will not include any card details you have supplied for security reasons. Orders can also be made by telephone. Details are below.

Privacy
Bright Leaning Solutions Ltd takes the privacy of its customers seriously and is committed to the following policy.
While using this web site you will be asked during the 'check out' procedure to provide us with personal details for delivery and financial information to process payment for the goods you order. The only information collected will be that which is required to allow us to process your order. The information is stored on a secure database and we will not share your personal information with anyone outside of Bright Learning Solutions Ltd.
By disclosing information to us while using this web site, you consent to the collection, storage and processing of that information by Bright Learning Solutions Ltd in the manner as set out in this policy.

Prices
Unit Price includes VAT and postage and packing for UK and Ireland. For postage and packing to countries outside of the UK or Ireland please contact us before making an order using the contact details below.
The price of the goods will be the price quoted on the website on the date the order is received.
Prices are in pounds sterling unless otherwise specified.
The total purchase price, including VAT and Delivery charges will be displayed in your shopping cart prior to confirming the order.

Ordering and Payment
You undertake that all details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing.
If for any reason your credit card details are incorrect or there are not enough funds in your account or for any other reason the order cannot be processed, we will have the right to cancel your order.
We are entitled to refuse any order placed by you and will contact you with an explanation within 21 days if we do so.
By placing an order you consent to payment being charged to your credit card account or electronic payment account as provided on the order form.
If a product is out of stock and delivery cannot be fulfilled within 30 days, we will refund the part of your payment for that product. Items with a lead-time greater than 30 days will be charged up to seven days prior to dispatch.

Delivery
Delivery will be within 30 days of you placing an order (subject to payment confirmation) and will be made by second class post.
The goods will be delivered to you at the address provided by you on the order form.
For delivery to countries outside of the UK or Ireland please contact us before making an order using the contact details below.

Ownership and Risk
The risk in Goods shall pass to you upon delivery of the Goods We remain the owner of the Goods until we has been paid in full for such Goods.
You will inspect the goods as soon after delivery as is reasonably practicable and will notify us of any shortages, defects in the goods or any other complaint in respect of them within seven working days from the date the goods were delivered. If you fail to do this you are deemed to have accepted the Goods.

Cancellation
You have the right to cancel your order within seven working days of the date that the goods are delivered. Any notice of cancellation must be made in writing and can be sent to our postal address, fax number or email address, details of which are below.

Returns
Goods must be returned in the original packaging and condition to the address below.
Please enclose your name and address, the reason for returning the item, and your preferred course of action - for example, replacement or refund.
Postage costs will be refunded only if the return is necessitated by an error on our part
If you request a refund, your payment for the item will be refunded within 30 days. If you paid by credit card the refund will be made to the card. Otherwise a cheque will be sent to you within this period.
Refunds for goods lost in transit will only be made on receipt of proof of postage.

Queries and Complaints
We aim to respond to e-mail, faxed and written queries within two working days. Our Customer Services can answer your telephone queries Monday to Friday between 9.00am and 5.00pm.
If you have a complaint about our service or any goods you purchase from Bright Learning Solutions Ltd then please contact us immediately. We will consider the nature of the complaint and will contact you within 21 days of the complaint giving you the result of our enquiries and what we propose should be done to resolve it.

General
We may from time to time change, alter, adapt, add or remove portions of these terms and conditions and will post any such changes on this website.
The headings in this agreement are for convenience only and will not affect their interpretation.
Contracts are concluded in English and are subject to the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Your statutory rights are not affected by these terms and conditions.
You can print the Terms and conditions from this page by going to File and selecting Print.

Contact Details
Learning Materials Orders Bright Learning Solutions Ltd, Unit 7 New Rookery Farm, Little London, Silverstone, Northamptonshire, NN12 8UP. Telephone: 01327 855990 (Mon-Fri, 9am - 5pm) Fax: 08706 079879 Email: helpdesk@brightlearningsolutions.com